Refund policy

Return & Refund Policy – Spiffydoo

At Spiffydoo, we strive to provide our customers with the best shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order ID or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

• Personal care products (for hygiene reasons)
• Perishable goods
• Customized or personalized items
• Items marked as “Non-Returnable” on the product page

3. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery.
• Share clear photos/videos of the product as proof.
• We will arrange a replacement or full refund at no extra cost.

4. Refunds

Once your return is received and inspected:

• We will notify you about the status of your refund.
• If approved, your refund will be processed within 5–7 business days.

Refund methods:

• Original payment method (for prepaid orders)
• Bank transfer or store credit (if applicable)

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is processed or shipped, cancellation is not possible.

6. Return Shipping

• Customers may be required to bear return shipping costs unless the product is defective or incorrect.
• Shipping charges are non-refundable.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: spiffydooo@gmail.com